IT SUPPORT SERVICES

We design our IT support services to meet your requirements ranging from fully outsourced IT to assistance for your IT Manager and/or holiday cover. We provide onsite cover in Hampshire, Dorset, Wiltshire and surrounding areas.

We offer hardware repairs for servers, workstations and printers. Also virus, malware removal, blue screens, data recovery, hardware and software upgrades, backup solutions both offsite and onsite.

Second to None – Fast Hotline Telephone Systems Support / Remote Support.

If it is a systems problem we will diagnose remotely and repair the fault where possible. If a site visit is then required we will escalate this to our service team and visit site.

We also offer assistance with your broadband issues, email, removal of malware, Trojans and Viruses.

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IT Support Services - Hardware Repairs

HARDWARE REPAIR

If there is a hardware fault we will attend site within 8 working hours for Workstations and printers and within 4 working hours for Servers. Typically, we will attend much more quickly than the working hours specified.

We will include a full server rebuild in the event of a major crash, using your last good backup to restore the data. NB restoration of data will only be as good as your last good backup. We will cover any printer repairs, excluding consumable items such as fuser units and ink cartridges
for which we will quote if required.

You may want a fully inclusive support agreement or you may simply want a hardware repair agreement. Whatever your requirements we will cater for your needs. You may just wish to have a retainer with guaranteed fast response.